Shipping Policy
Everything you need to know about how your Coinwaltz order gets to you.
WHERE WE SHIP
Coinwaltz ships to addresses in the Netherlands only. We do not currently deliver to Belgium, Germany or any other country. If you enter an address outside the Netherlands at checkout, the order cannot be completed.
Orders are dispatched from our locations in Germany or France, depending on where the item is held. This is also why delivery takes a few days rather than arriving next morning.
SHIPPING OPTIONS AND COSTS
Free Shipping
Cost: free
Delivery time: 4 to 5 business days
Insured Express Shipping
Cost: 4.95 euro
Delivery time: 2 to 3 business days
Includes insurance against loss or damage in transit and priority handling.
Both options are shown at checkout before you pay, and both include full tracking. Prices are in euro and include VAT.
PROCESSING TIME
Orders placed before the end of the business day are prepared for dispatch the next business day. Delivery times start counting once the order has been dispatched, not at the moment you click order. Business days are Monday to Friday, excluding public holidays.
During busy periods such as sale weeks and the run up to the holidays, processing can take an extra day. If we expect a longer delay on your order, we email you.
TRACKING
As soon as your parcel leaves our facility, you receive an email with a tracking number and a link. It can take a few hours before the first scan appears in the carrier system, so do not worry if the link shows nothing straight away.
If your tracking has not updated for more than three business days, email us at info@coinwaltz.com with your order number and we will chase it with the carrier.
DELIVERY
Parcels are delivered by our carrier partners during normal working hours. If nobody is home, the carrier usually tries a neighbor or leaves the parcel at a pickup point nearby and posts a card telling you where it went.
Smaller items may fit through the letterbox. Larger items need a signature.
Please make sure your address, house number, postcode and phone number are correct at checkout. If a parcel comes back to us because the address was wrong or incomplete, we contact you and the cost of a second dispatch may be charged.
SPLIT DELIVERIES
If your order contains items held at different locations, it may arrive in more than one parcel and on different days. You are not charged extra for this. Each parcel gets its own tracking link.
DELAYS
Delivery times are estimates, not guarantees. Weather, strikes, customs checks and carrier backlogs can add a day or two, and these are outside our control. If your parcel is clearly stuck or has been marked as delivered while you have not received it, contact us. For Insured Express Shipping we can file a claim with the carrier straight away.
DAMAGED OR MISSING PARCELS
If your parcel arrives damaged, take photos of the outer packaging and the item before unpacking further, then email them to info@coinwaltz.com along with your order number. We will arrange a replacement or a refund.
If a parcel is marked as delivered but you cannot find it, check with your neighbours and look for a card from the carrier first. If it still does not turn up, let us know within seven days of the delivery scan so we can start an investigation.
QUESTIONS
Email: info@coinwaltz.com
Phone: +31687156632
We aim to reply within one business day. Have your order number ready and we can usually sort things out in a single message.