Terms of Service
Company Information
Coinwaltz is a trading name of ANAS Verkoop (referred to below as "Coinwaltz", "we", "us" or "our").
ANAS Verkoop
Suze Groenewegstraat 34
2286JG Rijswijk
The Netherlands
Website: www.coinwaltz.com
Email: info@coinwaltz.com
Phone: +31687156632
Legal form: sole proprietorship (eenmanszaak)
Owner: Anas Ben Aissa
Registered office: Rijswijk
Chamber of Commerce (KvK) number: 92011136
Registered since: 9 November 2023
Registered activity: online retail in hobby and leisure articles
1. SCOPE OF APPLICATION
1.1 These terms apply to the use of the website www.coinwaltz.com and to every offer, order, delivery and agreement between Coinwaltz and the customer, whether concluded through the website, by email or by phone. Other terms proposed by the customer do not apply unless Coinwaltz has accepted them in writing.
1.2 These terms are written for consumers. A consumer is any natural person who enters into an agreement for purposes that are mainly outside their trade, business, craft or profession. Consumers are referred to below as "customers".
1.3 By placing an order you confirm that you have read these terms and that you accept them. We recommend saving or printing a copy for your own records.
2. ABOUT COINWALTZ
2.1 Coinwaltz is an online shop selling photography accessories such as straps, harnesses, bags, cases, card holders and related items. We sell online only and we do not operate a physical store.
2.2 We may update, adjust or limit individual features of the website and the shop at any time.
2.3 We may change these terms by removing, replacing or adding sections. Each order is governed by the version of the terms that was in force at the moment the order was placed, unless a change is legally required, in which case the most recent version applies.
3. ACCOUNTS AND USE OF THE WEBSITE
3.1 You can order as a guest or by creating an account. If you create an account you must provide a valid email address and set a password. You are responsible for keeping your login details confidential and for preventing unauthorised access by others.
3.2 Creating an account is free of charge. There is no right to an account, and we may refuse or close an account if we have good reason to do so. You are responsible for making sure that the details you provide are accurate and kept up to date.
3.3 You agree that we may send order confirmations, delivery updates and other statements relating to your purchase to the email address you provide.
3.4 The website may only be used through a normal internet browser. Automated access, scraping and any use through scripted software is not allowed. Copying or reusing content from our website without our prior written permission is not allowed.
4. OFFERS, PRICES AND FORMATION OF THE AGREEMENT
4.1 All offers on the website are without obligation and apply while stocks last. Product images are for illustration and small differences between the image and the item you receive are possible.
4.2 Prices shown at checkout are in euro and include Dutch VAT. Shipping costs are shown separately at checkout before you confirm your order.
4.3 We take care in describing and pricing our products. If an item is listed at an obviously incorrect price as a result of a typing or system error, we are not obliged to deliver at that price. We will inform you and give you the choice to confirm the order at the corrected price or to cancel it free of charge.
4.4 An order placed by the customer is an offer to buy. Our automatic confirmation email only confirms that we have received the order and does not yet mean that the agreement has been concluded. The agreement is concluded once we confirm acceptance of the order by email or once we dispatch the goods.
4.5 We may refuse an order, for example if an item is out of stock, if the delivery address is outside our delivery area, or if we have reasonable grounds to suspect misuse. If we refuse an order that has already been paid, we refund the full amount.
5. PAYMENT
5.1 Orders are paid at checkout using one of the payment methods offered on the website. The available methods are shown before you complete your order. We may decide not to offer a specific payment method, or to offer it only for certain orders.
5.2 Payment must be received in full before an order is dispatched.
5.3 Goods delivered by Coinwaltz remain our property until the full amount owed for that order has been paid.
6. SHIPPING AND DELIVERY
6.1 Coinwaltz ships to addresses in the Netherlands only. We do not deliver to other countries.
6.2 Orders are dispatched from our locations in Germany or France, depending on where the item is held.
6.3 Two shipping options are available at checkout:
Free shipping. No shipping cost. Estimated delivery time is 4 to 5 business days.
Insured Express Shipping. 4.95 euro. Estimated delivery time is 2 to 3 business days.
6.4 Delivery times are estimates counted in business days from the moment the order is confirmed and payment has been received. They are not guaranteed dates. Delays caused by the carrier, by public holidays or by circumstances outside our control do not give a right to compensation, although you can always contact us so we can look into it.
6.5 You are responsible for entering a correct and complete delivery address. If a parcel cannot be delivered because of an incorrect address and it is returned to us, we will contact you. Any cost of a second dispatch may be charged to you.
6.6 The risk of loss or damage passes to you once the goods have been delivered to you or to a person you designated. If a parcel arrives visibly damaged, contact us as soon as possible with photos so we can arrange a solution.
7. RIGHT OF WITHDRAWAL
7.1 As a consumer you have the right to cancel your purchase within 14 days of receiving the goods, without giving a reason. If your order was delivered in several parcels, this period starts on the day you received the last item.
7.2 To use this right, inform us within the 14 day period by email at info@coinwaltz.com. After telling us, you have a further 14 days to return the goods.
7.3 Goods must be returned in the condition in which you received them, complete and with original packaging and labels where reasonably possible. You may inspect and handle an item as you would in a shop. If the value of an item is reduced because you handled it beyond that, we may deduct the loss in value from your refund.
7.4 The cost of the return shipment is at your expense unless we have agreed otherwise or unless the return is due to a fault on our side.
7.5 We refund the full purchase amount, including the standard shipping cost you paid, within 14 days of receiving your notice, using the same payment method you used for the order. We may wait to refund until we have received the goods back or until you have shown proof that they were sent.
7.6 The right of withdrawal does not apply to items made or personalised to your specification, such as products engraved or embossed with a name or initials, and to sealed items that are not suitable for return once opened and have been unsealed.
8. CONFORMITY AND WARRANTY
8.1 The goods we sell must comply with the agreement, meaning they match the description, are of satisfactory quality and are fit for normal use. Your statutory rights under Dutch consumer law apply in full and are never limited by these terms.
8.2 If an item is faulty or does not match what was ordered, contact us at info@coinwaltz.com with your order number and photos of the problem. Depending on the situation we will repair, replace, or refund the item.
8.3 Normal wear, damage caused by misuse or neglect, and changes made to an item after delivery are not covered. Leather and canvas products change appearance with use, and this natural ageing is not considered a defect.
9. LIABILITY
9.1 Coinwaltz is liable for damage that results from an attributable failure on our part, as far as required by mandatory Dutch law.
9.2 Except in cases of intent, gross negligence, or damage relating to death or personal injury, our liability is limited to the amount paid for the order concerned.
9.3 We are not liable for indirect damage, including loss of data, loss of images, missed work or consequential loss arising from the use of a product.
10. PROMOTIONS AND DISCOUNT CODES
10.1 We sometimes run promotions or issue discount codes. Each promotion has its own conditions, which are stated where the promotion is published.
10.2 Unless clearly stated otherwise, one discount code or promotion may be used per order and codes cannot be combined.
10.3 Discount codes have no cash value, cannot be transferred, and cannot be applied to previous orders or to the purchase of gift cards. A personal code is meant for you alone and should not be shared publicly.
10.4 In the event of fraud, technical error or misuse, we may cancel, change or suspend a promotion or code. We may also end a promotion at any time.
11. INTELLECTUAL PROPERTY
All texts, photographs, product descriptions, logos and other content on www.coinwaltz.com belong to Coinwaltz or to our suppliers and are protected by intellectual property rights. You may not copy, reproduce or publish this content without our prior written permission.
12. PRIVACY
We handle personal data in accordance with the General Data Protection Regulation and Dutch privacy legislation. How we collect, use and store your data is explained in our Privacy Policy, which can be found on the website.
13. COMPLAINTS AND DISPUTES
13.1 If something goes wrong, please contact us first at info@coinwaltz.com or on +31687156632. We aim to respond to complaints within one business day and to resolve them within 14 days. If a complaint needs longer, we will let you know and give an indication of when you can expect an answer.
13.2 If we cannot reach a solution together, you may submit your complaint through the European Commission online dispute resolution platform at www.ec.europa.eu/consumers/odr.
14. FINAL PROVISIONS
14.1 Dutch law applies to all agreements between Coinwaltz and the customer, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods. This choice of law does not deprive you of the protection given by mandatory rules of the country where you normally live.
14.2 If any part of these terms is found to be invalid, the remaining provisions stay in force. The invalid provision will be replaced by a provision that stays as close as possible to its original purpose.
14.3 We may transfer our rights and obligations under an agreement to a third party. If that happens, your rights under the agreement are not reduced and you may cancel the agreement at the moment of transfer.